Refund policy
📅 Return Requirements
- You have 30 days from the date of purchase to request a return or exchange.
- Items must be unused and in original packaging.
- We reserve the right to inspect the product before authorizing a refund.
- All returns, whether to the online store or any Queue Shoes store, must first be logged by emailing info@queueshoes.com
Please include the following when logging your return:
- Your full name
- Your order number
- The reason for your return
🚚 How to Return Your Item
1) Return to the Online Store
- Use a reputable and traceable courier.
- The courier fee will be for your account.
2) Return to a Queue Shoes Store
- Stores do not have access to the online portal, so the return must be logged first at info@queueshoes.com
- The tax invoice must accompany the returned product.
- Refunds are not processed in store. Head office will process your refund via EFT.
- Your banking details can be provided in store or when logging the return with customer service.
💳 Refunds
- Refunds apply only to the product total. Shipping fees are not refundable.
- Once approved, refunds can take up to 7 working days to reflect in your account.
- For Payflex or PayJustNow payments, we will submit the refund request to them and they will process it on their portal.